Message from the President and CEO

Here To Serve You

Over the spring, we conducted two important surveys at the Credit Union. The first was an employee survey, which gave our associates any opportunity to provide feedback on the Credit Union and the level of service Southland provides to its Members. Our staff overwhelmingly affirmed their commitment to providing quality financial solutions for Members and rated their job satisfaction as very favorable. The results led us to receive the "Award for Workplace Excellence" from Peter Barron Stark Companies—an honor reserved for organizations that value and appreciates their employees.

We also conducted our biannual "Member Relationship Survey," which gives you an opportunity to rate your Credit Union. Thank you to the more than 1,000 Members who responded—we heard you! While we are pleased to receive high marks for our products and service, I want to update you on our opportunities to improve your banking experience based on your feedback.

I am excited to announce that our newest branch in Carson is now available for Southland Members, courtesy of our partnership with Harbor Credit Union! Our seventh branch takes a positive step in providing you the additional locations that you requested. Over the course of the year, we will continue to look at realigning our branch network to meet your needs.

Southland is also taking significant steps to improve our technology. Southland Members will begin to receive the new EMV VISA Debit and Credit Cards over the coming months. These new cards help protect your account from identity theft and safeguard your funds. We are also launching an update to our home banking and mobile banking app to enhance security and provide additional features.

Providing value for your membership also remains a priority. We are launching a limited time promotion for any new first mortgage loan, which waives administration fees up to $495, and maintaining our popular introductory HELOC rate for qualifying Members. Combined with our Relationship Rewards promotions, this summer is the best time to lock in your low-rate loan or complete your home improvement project and receive substantial savings.

Thank you again for your feedback and your dedication to your Credit Union. We are here to serve you.

Thomas Lent, CPA

President & CEO